We are happy to repair an item at no charge within the first 90 days of receipt of purchase. Repairs needed after 90 days or items damaged through misuse or neglect, will incur a repair fee assessed on an individual basis. Any repair shipping to Ouf! is at the expense of the customer.
To start a return, please email email@example.com with your name, order number, description of the repair issue and a photo of the damage. If we are able to repair your piece, we will issue you a Return Authorization number and shipping instructions. Please be sure to add insurance to your return shipment. We are not responsible for any lost or damaged packages.
Repairs typically take 3-4 weeks to complete. You will be notified should we foresee a delay.