Get the answers to our most frequently asked questions. Can't find what you're looking for? You can contact us via email at hello@oufbysara.com or on Instagram @oufbysara.

Shipping & Delivery 📦

What shipping options do you offer?

We currently offer free standard shipping on all orders. If you need your jewelry sooner, rush options are available and calculated at checkout.

To protect your jewelry purchase, all orders are insured and require a signature receipt.

Do you ship internationally?

Yes! We use UPS or DHL depending on the country, including insurance for the full retail value on all orders. Rates will be calculated at checkout and customers are responsible for all duties and taxes applied to the shipment.

When will my item ship?

Orders are typically processed within 2 business days (orders placed during the weekend are processed on Monday). If an item is in stock, it will ship immediately. You will receive an email with the shipping confirmation and tracking number.

If an item is out of stock, you will be notified. Each product has its own lead-time in its description.

For more information on shipping, please visit our dedicated page.

Returns, Exchanges & Repairs ↩️

Can I return my item?

We hope you to love your new Ouf! jewelry piece... but if you’re unhappy with your order, we will gladly accept returns for site credit or exchanges within 7 days of delivery. Please contact returns@oufbysara.com for a return authorization. We will need your name, order number and reason for return.

Can I return customized jewelry?

All sale items, personalized styles and custom orders are FINAL SALE and may not be cancelled, exchanged or returned for credit. This includes items that have a single initial, lettering, birthstones and custom sizes.

My jewelry arrived damaged, what do I do?

While we do our best to keep your package safe in the mail, sometimes accidents happen! If your order arrives damaged, you can contact us at returns@oufbysara.com for a replacement.

Please include your order number and evidence of damage in your email.

How do I make my return?

You can find our easy 4-step returns process here, on our dedicated Returns Page.

Jewelry Care & Advice 💎

Can I sleep, swim & shower in my jewelry?

In short - yes! Our fine jewelry is made with quality & durability in mind so you can get the most out of your pieces for life!

Quick dips won't hurt your jewelry... but we do advise you remove your pieces if you plan on extended swims in chlorinated or salt water, or taking a bath.

To avoid accidental damage, we recommend taking your OUF! jewels off and tucking them into a safe place at night.

How long will my jewelry last?

If cared for properly, your jewelry will last many lifetimes. Crafted from 14k & 18k gold and natural gemstones, your OUF! jewelry will sparkle for many years to come and can be passed down through generations!

Should I clean my jewelry?

Yes! The frequency in which you need to clean your jewelry varies from person to person and depends on your lifestyle factors.

Those who wear their pieces more often will need to clean them regularly to keep them sparkling.

Using warm soapy water and a soft-bristled toothbrush, you can give your OUF! jewelry a scrub to bring them back to life!

Sizing & Customizations 💍

Help! Which length chain should I buy?

We've got you, and we're here to help! If you need advice on chain lengths, or if you're buying a gift, feel free to reach out by email hello@oufbysara.com or on Instagram @oufbysara for personalized advice.

I need help picking a gift!

We've all been here - wanting to gift jewelry but unsure which style to go for. That's why we are happy to offer personalized advice to help you pick an unforgettable jewelry gift for your loved ones.

Simply reach out by email hello@oufbysara.com or on Instagram @oufbysara

Can you engrave & customize items on your website?

Depending on the chosen style, yes - sometimes we can offer engraving or stone customizations.

We don't offer this option on the website, so you'll need to get in touch with us to request a custom order and see what we can do for you.
Please email us at hello@oufbysara.com.

Do you offer a custom jewelry making service?

We are excited to offer a jewelry upgrading service where we can take items from your past and reimagine them into show-stopping, new designs.

Perhaps you have inherited a piece that's not your style and you want to turn it into something more wearable for you... Or maybe you want to take that promise ring from a decade ago to the next level with bigger & better stones! Please reach out to us via email hello@oufbysara.com to discuss your custom jewelry request!